FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR DEPOSIT POLICY?

A 25% nonrefundable deposit is required to confirm a booking.

WHAT ARE YOUR PAYMENT TERMS AND METHODS OF PAYMENT? 

In order to reserve and confirm the booking, a 25% non-refundable deposit is required to confirm a booking, with the balance being due 70 days (10 weeks) prior to arrival. A £400 refundable Damage Deposit is automatically refunded within 7 days of your departure.

You are able to pay by credit card or debit card. Please note, that VRBO has a "service fee" which we are unable to waive if you chose to book with directly using their credit card facility; however, we offer you the option to book with us directly, via our booking portal, should you wish to avoid online travel agency service fees. 

WHAT IS YOUR REFUND POLICY?

If you cancel your booking, the following cancellation charges apply:

• Cancellations made after paying the deposit and prior to the due date for paying the balance of the rental, the deposit is forfeited in full and is non-refundable.
• Cancellations made after paying the deposit and balance of rental due that are made prior to the specified arrival date: 100% of the full booking price is forfeited and is non-refundable.
• Cancellation after your stay commences or early departure does not entitle you to any refund.
• If, in the unlikely event, we, the Owners, cancel your booking for reasons other than Force Majeure (as detailed in the booking contract), we will refund all monies already paid to us. 
• Please ensure that you have adequate insurance in place to cover any such non-refundable cancellation eventualities.

DO YOU REQUIRE A BREAKAGE DEPOSIT?

There is a refundable £250 breakage deposit which will be refunded to you within 7 days of departure provided there have not been any damages as per the rental agreement.

WHAT IS THE VILLA'S MAXIMUM OCCUPANCY? 

In order to comply with our insurance, licensing, health and safety regulations, the maximum occupancy of the villa is two (2) adults. Please note that exceeding the maximum occupancy may result in eviction by the owners, their agents or local law enforcement agencies.

WHAT IS PROVIDED WITH THE VILLA RENTAL? 

• Cleaning service mid-week (in addition to the changeover clean). Additional cleans can be organized for an additional charge prior to your arrival, subject to maintenance staff availability.
• All linen including towels for use by the pool and on the beach.
• Electricity & water, air-conditioning /Heating.
• Change of bed linen and towels (except pool towels) at the mid-week clean.
• Emergency call-out service for maintenance or service issues.
• Hair Dryer
• Toilet Rolls + a starter pack in the kitchen with a few dishwasher tablets, washing up liquid and sponge
• Welcome pack with kitchen basics to get you started and some specialty Kefalonian products including olive oil and honey.

IS THERE INTERNET ACCESS? 

Villa Eros is equipped with wireless "high-speed" broadband, which is provided by the Greek telephone company, OTE. Please note that Villa Eros is located in a rural location and, as such, internet service can be erratic, at times.

In the event of an internet problem, we are happy to direct you to a number of locations within Skala Town which provide free wi-fi and can serve as a stop-gap should you experience a difficulties during your stay but we are unable to accept liability for any lack of access to the internet which may occur during your stay because of unexpected technical, weather-related or any other related issues.

WHAT TV CHANNELS ARE PROVIDED?

There is a smart 4K TV in the villa with access to Netflix, Amazon Prime and YouTube, as well as Satellite cable TV with a channel selection is based upon a European/Greek market. Please be aware that some English and US channels should not necessarily be expected. We cannot guarantee that service will be constant throughout your stay as the TV service is based on an internet based access and it is subject to the same issues surrounding internet service. As a consequence, we cannot be held liable for any lapse in service. 

DO YOU HAVE A SMOKING POLICY? 

In order to provide a more pleasant and healthier environment for our non-smoking guests and those with allergies, Villa Eros, is smoke and “vape” free zone indoors. Please feel free to smoke or vape on the patio but take care to dispose of any unused smoking material responsibly. 

GETTING TO KEFALONIA, WHERE CAN I FLY DIRECT FROM THE UK?

Direct flights to Kefalonia's Airport -- EFL:

-- Saturday flights: Gatwick (EasyJet), Heathrow (British Airways), Bristol (EasyJet), Manchester (Jet2), Birmingham (Jet2), Stansted (Jet2), East Midlands (Jet2)

-- Wednesday flights: Gatwick (EasyJet), Bristol (EasyJet), Manchester (Jet2), Birmingham (Jet2), Stansted (Jet2), Leeds (Jet2) East Midlands (Jet2), Glasgow